Refund Policy

30-day money-back guarantee

You may request a full refund within 30 days of your purchase, for any reason. Because SnapShelf is a one-time purchase, this guarantee applies to your initial license purchase.

How to request a refund

• Email support@snapshelf.xyz from the address associated with your purchase.
• Include your order or receipt details so we can locate the transaction.
• Tell us briefly what went wrong — your feedback helps us improve (optional).

How refunds are processed

Approved refunds are issued through Stripeto your original payment method. Once processed, refunds typically appear within 5–10 business days, depending on your bank or card issuer. When a refund is issued, your license entitlement is deactivated.

After the refund window

Requests made after the 30-day window are handled on a case-by-case basis. If you hit a bug or technical problem, please reach out — we would much rather fix the issue than lose you, and we will do our best to make it right.

Contact

Need help with a refund? Email support@snapshelf.xyz.